Returns Policy

We want all our brides to be completely happy with their decision and love their purchase! With this in mind we have formulated our returns policy to ensure our customers are completely satisfied.

Please note items must be returned by mail. We do not accept returns at our showroom.

All items being returned must be in original condition - unworn, unwashed, unaltered, undamaged, clean and must have the tags intact and attached.

 

Order cancellation

If you have placed an order and wish to cancel it you may do this only within 48 hours of placing your order. Please email us at [email protected] within 48 hours of placing your order and we will cancel your order and provide you a full refund including the cost of the item plus shipping.

 

'In Stock' items

If you are not completely satisfied with your 'in stock' order you may return it to us for a refund.

In order to return your item please email [email protected] within 7 days of receiving your item quoting your order number and reason for return.

We must receive your returned item within 14 days of the delivery date. Please include your name on the parcel and send them back to us by express post to:

 

Oleg Cassini

11/32 Ralph Street

Alexandria NSW 2015

 

Please note returns can only be done by mail and not in person.

Once received we will contact you to arrange your refund your item. Please note if you wish to return your 'in stock' item we will refund you the cost of the purchase only. We will not refund you for shipping costs of the gown.

Please note if you do not notify us and return the dress within the timeframe above we are unable to issue you with a refund.

 

'Made to Order' items

Made to Order items have been made especially for you, so unfortunately we are unable to offer refunds for these items.

 

Defective, damaged or mis-shipped Items

We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item we will replace the item (depending on stock availability) or offer you a refund.

If you receive a defective, damaged or mis-shipped item please email us at [email protected] within 7 days of receiving your item quoting your order number and reason for return.

We must receive your returned item within 14 days of the delivery date. Please include your name on the parcel and send the item back to us by express post to:

 

Oleg Cassini

11/32 Ralph Street

Alexandria NSW 2015

 

Once received we will contact you to arrange your refund or exchange your item. If your item was defective, damaged or mis-shipped we will refund you for the cost of the item plus your shipping costs.

Returns are only accepted by mail. Please do not return your item to our showroom.

 

Exchanges

To exchange an item simply return your item in accordance with the above instructions and reorder your item on the website.