RETURNS POLICY

 

We want all our brides to be completely happy with their decision and love their purchase! With this in mind we have formulated our returns policy to ensure our customers are completely satisfied.

 

For all items received from us please check it thoroughly immediately upon receipt. If there are any issues or concerns you must notify us within 14 days so that we can see if we can resolve the issue. 

 

 

NEW BRIDESMAIDS RETURN POLICY

We accept returns and exchanges on all bridesmaids orders received after 1 September 2019. If you are not completely satisfied with your bridesmaids dress please complete the online exchange and return form and a member of our team will come back to you with a reply paid address to ship the dress back to us free of charge.

 

 

To qualify for a refund your gown must be returned to us within 14 days of it being received by you and must be in original condition - unworn, unwashed, unaltered, undamaged, clean and must have the tags intact and attached.

 

Please note we charge a $40 restocking fee PER gown for all returns and $20 restocking PER gown for all exchanges (including change of size, colour or style). 

 

You will be refunded the full purchase price less this restocking fee and less any rush fee or any customisation fee (eg: extra length). The restocking fee covers the costs of postage and cost to our business to place the dress back into inventory. Please note if you paid a rush fee or customisation fee (eg: extra length) this will not be refunded.

 

ALL OTHER ITEMS INCLUDING BRIDAL GOWNS

 

We only accept returns and exchanges on items purchased that are showing as ‘in-stock’. All other items are considered ‘made-to-order’ (note this is different to ‘made-to-measure’). ‘Made-to-order’ items are made for you in a standard size once your order has been received.

 

Please note if you wish to return your 'in stock' item we will refund you the cost of the purchase only. We will not refund you for shipping costs of the item.

 

To qualify for a refund on your ‘in-stock item’ please email us at [email protected] within 7 days of receiving your item quoting your order number and reason for return. We will provide further instructions for your return.

 

To quality for a return your item must be in original condition - unworn, unwashed, unaltered, undamaged, clean and must have the tags intact and attached.

In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings or hair accessories unless the items are exhibiting a genuine fault. 

 

DEFECTIVE, DAMAGED OR MIS-SHIPPED ITEMS

We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item we will replace the item (depending on stock availability) or offer you a refund.

 

If you receive a defective, damaged or mis-shipped item please email us at [email protected] within 7 days of receiving your item quoting your order number and reason for return. We will provide further instructions for your return.

 

Once received we will contact you to arrange your refund or exchange your item. If your item was defective, damaged or mis-shipped we will refund you for the cost of the item plus your shipping costs.

 

Returns are only accepted by mail. Please do not return your item to our showroom.

 

If you are not completely satisfied with your bridesmaids dress please complete the online exchange and return form and a member of our team will come back to you with a reply paid address to ship the dress back to us free of charge.

 Please ensure that you obtain proof of postage and tracking from Australia Post when you send your item as we are unable to be held responsible for lost and mis shipped items sent by Australia Post.