We want all our brides to be completely happy with their decision and love their purchase! With this in mind we have formulated our returns policy to ensure our customers are completely satisfied.
For all items received from us please check it thoroughly immediately upon receipt. If there are any issues or concerns you must notify us within 14 days so that we can see if we can resolve the issue.
New Bridesmaid Return Policy
We accept returns and exchanges on all bridesmaids orders received after 1 September 2019. If you are not completely satisfied with your bridesmaids dress please send us an email to email@example.com and we will provide a reply paid address to ship the dress back to us free of charge.
To quality for a refund your gown must be received within 14 days of it being received by you and must be in original condition - unworn, unwashed, unaltered, undamaged, clean and must have the tags intact and attached.
Please note we charge a $40 restocking fee per gown for all returns and $20 restocking per gown for all exchanges (including change of size, colour or style).
You will be refunded the full purchase price less this restocking fee and less any rush fee. The restocking fee covers the costs of postage and cost to our business to place the dress back into inventory. Please note if you paid a rush fee this will not be refunded.
All Other Items Including Bridal Gowns
We only accept returns and exchanges on items purchased that are showing as ‘in-stock’. All other items are considered ‘made-to-order’ (note this is different to ‘made-to-measure’). ‘Made-to-order’ items are made for you in a standard size once your order has been received.
Please note if you wish to return your 'in stock' item we will refund you the cost of the purchase only. We will not refund you for shipping costs of the item.
To qualify for a refund on your ‘in-stock item’ please email us at firstname.lastname@example.org within 7 days of receiving your item quoting your order number and reason for return. We will provide further instructions for your return.
To quality for a return your item must be in original condition - unworn, unwashed, unaltered, undamaged, clean and must have the tags intact and attached.
In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings or hair accessories unless the items are exhibiting a genuine fault.
Defective, Damaged or Mis-shapen Items
We conduct very thorough quality control before items are shipped. However, in the rare circumstance that you receive a defective or damaged item or the wrong item we will replace the item (depending on stock availability) or offer you a refund.
If you receive a defective, damaged or mis-shipped item please email us at email@example.com within 7 days of receiving your item quoting your order number and reason for return. We will provide further instructions for your return.
Once received we will contact you to arrange your refund or exchange your item. If your item was defective, damaged or mis-shipped we will refund you for the cost of the item plus your shipping costs.
Returns are only accepted by mail. Please do not return your item to our showroom.